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Industry Operations Team Lead

Industry Operations Team Lead

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Attention! This job posting is 7 days old and might be already filled.
OPUS Published: 13th February 2018
Job Type
£30,000 - £50,000


Industry Operations Team Lead

South West 

£25,000 - £30,000
With Excellent Benefits

Industry Data - Gas - Team Lead - South West - Leadership - Utilities - Operations

Our client is an award-winning Utility based in the South West of the U.K. Due to the expansion of their Industry Operations department, our client is now looking for an Industry Operations Team Lead to managing a team of Industry Data agents, providing support to our front line staff for the more complex queries and processes that fall within the team's remit. The successful candidate will have a passion for identifying best working practices, an interest in learning more about the complexities of the Gas Industry, as well as a desire to develop their team into a key operational area.

Key Responsibilities Include:

  • Setting and managing performance against individual targets and expectations.
  • Ensuring departmental SLA’s and KPI’s are met and that all work, including case management and call support is delivered to the highest standard.
  • Continually reviewing existing processes to identify and implement process improvements.
  • Building and maintaining day to day relationships with 3rd parties and internal stakeholders, ensuring the correct support to the business and our customers.

Key Skills Required:

  • At least 1 years Energy Industry experience
  • Passion for leading, coaching and developing people to enable your team members to reach their full potential.
  • Ability to drive, monitor and improve performance.
  • Confidence in your ability to be a clear communicator.
  • Great interpersonal skills and the ability to form strong working relationships.

For more information and to apply, please send in your CV into joshua.mulvihill@mcleanross .com or call in to hear more about this exciting opportunity on 0207 448 43 01

Industry Data - Gas - Team Lead - South West - Leadership - Utilities - Operations

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